Job Title: Head Waiter

Location: Phnom Penh

Schedule: Full Time

Closing Date: September 24, 2010       
 
RESPONSIBILITIES
  - responsible for the control of several tables in a service station, maximizing the prompt efficiency of food & beverage service and ensuring guest satisfaction according to the Organization standards.
Assures achievement of daily planning through list of activities received.
  - Follows up on trained elements and tasks, on a daily basis.
  - Ensures service for tables assigned.
  - Takes food and beverage orders as per Hotel standard.
  - Delivers food from kitchen and beverages from dispense bars.
  - Assists Busboy /girl in clearing tables if necessary.
  - Follows sequences of work during set-up time and service time.
  - Has to know in details food and beverage items present in menu.
  - Handles guest request in a courteous manner repeating their request to make sure that guest's message was properlyunderstood.
  - Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.
  - Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.
  - Receives a training and focus carefully on various elements and tasks taught on a daily basis.
 
REQUIREMENTS
  - Minimum 3 years experience in Hotel Restaurant
  - Knowledge of Customer Service/Customer Care
  - Basic accounting background
  - Maintains the highest standard of professional ethics
  - Emphasizes and projects a high image for the hotel
  - Is concerned with the operating objectives of the hotel
  - Operates with maximum transparency thereby projecting the truth about general observation
  -Skills:
  + Excellent interpersonal skills
  + Analytical and solving problems skills
  + Decision making skills
  + Very effective organization skills
  + Computer skills
  + Effective written communication skills
  + Stress management skills
  + Time management skills
  - Personal attributes:the candidate must maintain strict confidentiality in performing the duties and also demonstrate the following personal attributes:
  *honesty/trustworthy
  *respectful
  *flexible
  *able to work under high pressure
HOW TO APPLY
Send Resume to Ms. Ravin at pa@queenboutique.asia
Tel: 012 873 105
 
 
      
     



 




 

Location:
Phnom Penh

Company:
Queen Boutique Hotel

Company Description:
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