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Call Centre Consultant [25/08/2010]

ANZ Royal Bank

Job Title: Call Centre Consultant

Location: Phnom Penh

Schedule: Full Time

Closing Date: August 31, 2010

Description
ANZ Royal is an international standard bank joint venture established between Australia and New Zealand Banking Group Limited (ANZ) and the Royal Group of Cambodia, that has been awarded the 2007 Financial Insights Innovation Award by Financial Insights Asia Pacific based in Singapore, following the reward given by the London publication “The Banker” as the Cambodian Bank of the Year Award.

ANZ Royal now is seeking customer-oriented and motivated individuals, who would like to gain work experience at ANZ Royal Bank for the position as Call Centre Consultant (1 position based in Phnom Penh).

CALL CENTRE CONSULTANT
The Call Centre (CC) team is a front line service by telephone for all customers calling ANZ Royal Bank. They are multi-skilled and have a broad knowledge of the bank products, procedures and structure. The role of the CC Consultant is to guide, inform, solve issues or complaints and take action for the customers, eventually by liaising with all areas of ANZ Royal with commitment of providing excellent customer service, and providing the customer a great experience. They are also skillful in telephone sales. The candidates will have to work flexible planning according to the shift time schedule.

Duties
- Provide friendly and responsive customer service on the phone
- Provide administrative support to internal customers
- Take appropriate action in response to customer enquiries
- Leverage sales opportunities and refer the customer or the branches
- Support Call Centre Manager and Team Leader to ensure key performance metrics are delivered
- Handle customer complaints or refer them to appropriate area for action
Requirements
- Excellent communication skills in English and Khmer (verbal and written) and interpersonal skills with the ability to influence outcomes
- Good listening and problem solving skills
- Previous telephone experience in (telephone) sales and handling customer calls is a plus
- Skills in supporting business development planning, documentation and implementation
- High level analytical skills with the ability to think laterally and the flexibility to be able to work in an environment of change
Application Information
Interested applicants meeting the above requirements should submit their CV along with a cover letter to email address below. Applications must be submitted no later than 31st August 2010. Please do not attach certificates and supporting documents. Only short listed applicants will be contacted for interview. "People with a disability are encouraged to apply."
Contact Details
Name: ANZ Royal Bank
Email :  anzrjobs@anz.com
Website:www.anzroyal.com

Location:
Phnom Penh

Company:
ANZ Royal Bank

Company Description:
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