Job title:      Helpdesk and Testing Officer

Category:     Accounting/Finance / Bank

Skills:           Accounting/ Finance

Location:      Phnom Penh

Job type:      Full time

    

Description
    

HATTHA KAKSEKAR Limited “HKL” is a leading Licensed Micro-Finance Institution, delivering credit, savings, local money transfer and other financial services to the micro, small and medium enterprises in rural and urban areas within 24 provinces-city in Kingdom of Cambodia.
Position 01 Helpdesk and Testing Officer
Working Location Head Office


Duties
    
CamboTEK
• Managing and motivating a team to increase sales and ensure efficiency
• Support and response to request/issue via telephone/email and other communication means
• Communicate, answer and advice on appropriate actions to users
• Administers support log on hardware, software, and related business applications
• Manage and control on supporting tickets and logs
• Diagnose computer and application faults
• Help users on hardware, software, and applications solution
• Follow up supporting result and feedback with all users at Head Office and branches
• Analyze, prioritize and Escalate issues to respective specialist teams
• Assist in document, update and test products
• Assist in maintenance of product in core business system
• Report on activities to supper and manager
• Responsible for other tasks assigned by supervisor and managers.


Requirements
    
• Graduated a bachelor degree in Information Technology or Business Administration, or related fields
• Minimum one year experience in help desk
• Experience in banking system is preferred
• Bank or microfinance working experience is preferred
• Related experience and training is preferred
• Good attitude, honest, serious, gentle, friendly and Commitment and self-motivated
• Proficiency in English and computer Ms. Office
• Willing to learn new software and hardware technology.


Application Information
    

Compensation & Other benefits
HKL provides candidates a competitive salary based on knowledge, skill, experience, and capacity. We offer annual salary increase plus other benefits such as insurances, annual bonus, annual leave, 13th month salary and other benefits as in the policy of HKL.
How to apply
For interested candidates, please ask for free Khmer application form from HKL‘s office or download from website: www.hkl.com.kh and then submit HKL’s application form with recent photo, cover letter, CV, degree certified by the municipal or provincial hall, a copy of population ID Card and family book to any branch in city/provinces/towns or HKL Head Office at #606, St. 271, Sangkat Phsar Deum Tkouv, Khan Chamkamorn, Phnom Penh. Application without HKL form and required documents will not be considered. Tel : 023 994 304
Posted date January 31, 2012 Deadline February 16, 2012 at 12:00 at noon.
Shortlist Result February 20, 2012 at 04:00 P.M. at all offices and branches of HKL.


Contact details
    
Address:     #606, St. 271, Sangkat Phsar Deum Tkouv, Khan Chamkamorn, Phnom Penh.
Name:     HKL Head Office
Phone:     023 994 304
E-mail:     -

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